Returns & Refund Policy

90 Days Exchanges!

Thank you for your interest in our products. At CustomKiks we take pride in making custom shoes that are just perfect for our customers. We understand that sometimes things can go wrong, and we want to make sure that you are completely satisfied with your purchase. If there is anything wrong with your order, please contact us within 90 days of receiving your order, and we will do our best to make it right.

Due to the custom nature of our products, we do not accept returns. However, we do offer size exchanges if the product doesn't fit as expected and in the rare event that there is an issue with your order, we will offer free replacements for any products that are damaged or defective.

To request a replacement or size exchange, please contact our customer service team at cs@customkiks.com and provide them with your order number and brief description of the issue.

Thank you for choosing CustomKiks, and we hope that you enjoy your new Custom Kiks.