Returns & Refund Policy

90 Days Refund or Exchanges!

If you don’t completely love your purchase, please get in touch with us within 90 days and we will be happy to offer you an exchange or a refund. Our customers are our priority and we want to make sure you absolutely love your new Kiks.

Damaged/Incorrect Order

In the uncommon event that an item slips past our quality assurance team damaged, incorrect or with poor printing quality, we stand by our satisfaction guarantee and will be happy to offer a free replacement or refund on the damaged item. Please send us your order number and a photo of the item showing the damage to cs@customkiks.com, so we can start the process of making things right for you.

Order not received
If all of the shipping information you provided was accurate, and you’ve been patiently waiting for your apparel to arrive for over 90 business days, please contact us so we can replace or refund your order. Free replacement or refund is eligible only for orders that were given correct shipping information and the customer didn’t miss the parcel delivery.

Custom Shoes
We do not accept returns or offer refunds for custom shoes. We will however try to fix any design issues or provide a size exchange if needed. Please contact us within 30 days of receiving your item, and we will do our best to fix the issue.
Additional shipping charges may apply.

Returns
If you have been supplied a defective or incorrect item, we can typically remedy the problem once a photograph of the issue has been submitted along with the order number. Items eligible for replacement must have been purchased within the past 90 days, must be unwashed, unworn, and unused, and must be defective or not what you initially ordered.

The customer is responsible for return shipping and any associated charges to return the items to us. Shipping Fees are non-refundable and refunds are subject to a 15% restocking fee that is deducted from the refund amount. 

Please note: You must contact us prior to returning an item to obtain a return authorization and return instructions.