ABOUT MY ORDER

Where’s my confirmation email?

If you placed an order but haven’t seen a confirmation email, check your spam or promotions folder first. Still no luck? Contact us, and we’ll ensure your order is confirmed and on track.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships.
We’re also working on a Track Your Order page so you can check your status anytime, coming soon!
Until then, if you need help, our team is happy to assist.

OUR PROCESS: MADE-TO-ORDER, ZERO WASTE

Why does it take longer than Amazon or big box stores?

Because we don’t mass-produce anything, every pair of Custom Kiks is made-to-order, just for you.
We don’t hold excess inventory, and we only begin production once your order is placed. This sustainable model reduces waste and ensures your shoes are fresh, unique, and intentionally crafted.

How long does it take to receive my order?

     Production Time: Up to 7 business days

     Standard Shipping: 7–14 business days (after production)

     Express Shipping: 5–7 business days (after production)

You'll receive a tracking link as soon as your order ships.

SIZE & FIT

How do I choose the right size?

Every product page includes a size chart just below the description. If you're unsure, don’t hesitate to reach out—we’re here to help.
If your shoes don’t fit, we offer easy exchanges. Return shipping applies (see below).

RETURNS & REFUNDS

What if I don’t love my shoes?

We stand by our “100% Love It” Guarantee. If you’re not satisfied, we’ll offer you an exchange or a full refund—no questions asked.
Just contact us within 14 days of receiving your order.

Return shipping is a flat $29.95. Items must be unworn and returned in original condition.

We’re a small business, and this helps us continue offering unique, handcrafted shoes with love and care.

PAYMENTS & CURRENCY

What payment methods do you accept?
We accept:

• Major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club)
• PayPal

Are your prices listed in U.S. dollars?
Yes. All prices on CustomKiks.com are listed in USD.

PRIVACY & SECURITY

Is my information secure when shopping on your site?
Yes. Your security is a top priority. We use SSL encryption to protect your payment and personal details.
We do not store credit card information after your purchase is complete.

SHIPPING & DELIVERY

How are shipping costs calculated?
Your delivery address and the chosen shipping method determine shipping costs. You’ll see the exact price at checkout before placing your order.

What if my package hasn’t arrived after 30 business days?
While rare, delays can occur. If your order hasn’t arrived 30 business days after shipping, please contact us, and we’ll investigate and help make it right.

NEED HELP DESIGNING YOUR SHOES?

I don’t see a design I like. Can someone help me?
Yes! Our design team is here to help you brainstorm, sketch ideas, or build something completely custom.
Whether it’s for a special event or a gift, we’ve got you.
Our Live Design Support page is coming soon. In the meantime, please contact us and we’ll connect you with someone who can assist you.

CORPORATE & BULK ORDERS

Can I order custom shoes for my company or team?
Absolutely. We offer custom bulk orders for:

• Conferences & swag
• Team gifts
• Client thank-yous
• Special brand activations
• We’ve designed for agencies, hospitals, nonprofits, and more.

Our Corporate Orders portal is coming soon, but you can start your project now by contacting us directly.

STILL HAVE QUESTIONS?

We’re happy to help.
Contact cs@customkiks.com and we’ll get back to you as soon as possible. Phone and live chat support are coming soon. Stay tuned!