ABOUT MY ORDER

Where’s my confirmation email?

If you placed an order but haven’t received a confirmation email, please check your spam or promotions folder first. If you still don’t see it, contact cs@customkiks.com and we’ll help confirm your order.

Can I modify or cancel my order?

Orders may be canceled or edited within 12 hours of purchase. Email cs@customkiks.com with your order number and requested change as soon as possible.

After 12 hours, your order may enter production and we usually cannot stop it or change the details. Please review your size, shipping address, and design before purchasing.

If your order is already in production, our 90-day return policy still applies after delivery. Applicable consumer rights are not limited by the 12-hour cancellation window.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships. You can also check its status on our Track Your Order page.

If you cannot find your tracking information, email cs@customkiks.com with your order number and we’ll help.

OUR PROCESS: MADE TO ORDER, LESS WASTE

Why does it take longer than Amazon or big box stores?

Because every pair of Custom Kiks footwear is made to order after your purchase. We don’t keep large quantities of finished shoes waiting to ship.

Making your pair takes time. This approach helps reduce excess inventory and allows us to offer a wide range of designs.

How long does it take to receive my order?

Most online footwear orders arrive in 4 to 6 weeks. This estimate includes production and standard shipping time.

You’ll receive tracking information as soon as your order ships. Corporate and bulk order timelines are confirmed with our team.

ORDERING FOR AN EVENT

Can I order for a birthday, trip, holiday, or special event?

Yes. For standard delivery, we recommend ordering 6 weeks before your occasion. Most orders arrive in 4 to 6 weeks, but standard arrival dates are estimates.

Need it sooner? Place your order, then email us immediately to request the rush upgrade described below.

NEED YOUR ORDER SOONER?

Rush delivery: $39.95. Guaranteed arrival in under two weeks for confirmed rush orders.

Ordering for a birthday, trip, gift, or event? Place your order, then immediately email cs@customkiks.com with your order number, delivery location, and required arrival date.

Our team will confirm rush availability and help arrange your $39.95 upgrade. Once confirmed, we guarantee delivery in under two weeks from the date you placed your order.

SIZE & FIT

How do I choose the right size?

Every product page includes a size chart. Review the chart for the specific shoe you are ordering and follow its measurement instructions.

Sizing can vary between styles. If you are unsure, contact us before purchasing and we’ll help you choose.

What if my shoes don’t fit?

Contact us within 90 days of delivery. We’ll review the fit issue with you and help arrange the next steps for a return or size exchange.

We generally ask you to return the original shoes. Please try them on indoors and avoid wearing them outside until you are comfortable with the fit.

Our team will explain the return instructions and the domestic shipping fee you are responsible for before you send anything back.

90-DAY RETURNS & OUR FIT & QUALITY PROMISE

Do you accept returns even though the shoes are made to order?

Yes. You can request a return for any reason within 90 days of delivery, including fit, design preference, or a change of mind.

We review each request individually and consider the condition of the shoes. We do not accept returns for shoes showing obvious wear and tear.

We’re a small team, and we want you to feel comfortable contacting us when something isn’t right. Being made to order does not mean you are on your own after delivery.

How do I start a return?

Email cs@customkiks.com within 90 days of delivery with your order number and the reason for your return. We may ask for photos to help review the condition or understand the issue.

We generally require the shoes to be returned. Our team will confirm the instructions and applicable domestic shipping fee, which is your responsibility.

Please contact us before sending anything back. Do not ship a return to the address on your package without first confirming the correct return address with our team.

What if my shoes arrive damaged, defective, or incorrect?

Please contact us with your order number, a description of the problem, and clear photos.

Our 90-Day Fit & Quality Promise covers production defects, damage, incorrect items, and fit issues. We’ll review what happened and work with you on a resolution. Depending on the issue, that may include a replacement, size remake, repair, store credit, or refund.

Our voluntary return policy and fit and quality promise do not limit your rights under applicable consumer law.

Will the colors look exactly like the mockup?

Final colors may vary slightly because of screen settings, lighting, materials, and the production process. We do our best to reproduce the intended design accurately.

If the finished shoes look different from what you expected, contact us with photos so we can review them with you.

SHIPPING & DELIVERY

How are shipping costs calculated?

Shipping costs are shown at checkout before you place your order. If a free shipping offer applies, it will appear at checkout.

For corporate and bulk orders, shipping arrangements are confirmed with our team.

What if my package is delayed?

Carrier delays can happen. Check the latest update through your tracking link.

If your package is past its estimated delivery window or tracking appears stalled, contact cs@customkiks.com with your order number and we’ll help investigate.

NEED HELP DESIGNING YOUR SHOES?

I don’t see a design I like. Can someone help me?

Yes. Our team can help with custom design ideas for gifts, events, teams, companies, and personal projects.

Email cs@customkiks.com with your idea and any artwork you have. We’ll help you explore the options and explain any applicable design fees before moving forward.

CORPORATE & BULK ORDERS

Can I order custom shoes for my company or team?

Yes. We create custom branded footwear for employee gifts, company events, conferences, sales meetings, client gifts, and team milestones.

We can help with design, sample review, employee sizing, and delivery to one location or multiple recipients.

Visit Team Gifts for team and event orders, or Corporate Gifting for larger employee programs.

PAYMENTS & CURRENCY

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment options shown at checkout.

Are your prices listed in U.S. dollars?

Yes. Our prices are listed in USD. Review your final total at checkout before completing your purchase.

PRIVACY & SECURITY

Is my information secure when shopping on your site?

Our checkout uses encryption to help protect your payment and personal information. Payments are processed through the payment provider selected at checkout.

Please do not email us your full card number or card security code.

STILL HAVE QUESTIONS?

We’re a small team, and we’re here to help before and after your order arrives.

Email cs@customkiks.com. If you have already ordered, include your order number so we can help you more quickly.