RETURNS, EXCHANGES & OUR 90-DAY FIT & QUALITY PROMISE

Every pair of Custom Kiks footwear is made to order after your purchase is placed. Because your shoes are made specifically for your order, we do not handle returns the same way a traditional retail store does.

That said, we stand behind what we make. Your order is backed by our 90-Day Fit & Quality Promise.

 

ORDER CHANGES & CANCELLATIONS

Orders may be canceled or edited within 12 hours of purchase.

After 12 hours, your order may enter production and we usually cannot cancel, refund, or change the order. Please review your size, shipping address, and design details carefully before placing your order.

OUR 90-DAY FIT & QUALITY PROMISE

If there is a fit issue, production defect, damage, or incorrect item, contact us within 90 days of delivery and our team will help make it right.

Depending on the issue, we may offer:

- a replacement pair

- a size remake

- a repair or correction

- store credit

- a refund if we cannot reasonably resolve the issue

Photos, fit details, or additional information may be required before approval.

Our 90-Day Fit & Quality Promise does not cover missed event dates unless an expedited upgrade was confirmed by our team.

 

SIZING ISSUES

We know sizing can be tricky, especially with made-to-order footwear. If your shoes do not fit, contact us within 90 days of delivery.

In approved sizing cases, we may offer a one-time remake in a better size. Shoes must be unworn and the issue must be reviewed by our team.

Please review the size chart before ordering. If you are unsure, contact us before placing your order and we’ll help you choose the best size.

WHAT IS NOT COVERED

Because each pair is made to order, we cannot accept returns, refunds, or exchanges for:

- change of mind

- buyer’s remorse

- event, trip, or deadline timing

- color or design preference after production begins

- customer-entered address errors

- normal wear and tear

- worn items damaged after delivery

- unauthorized returns

 

RETURN SHIPPING

Please contact us before sending anything back. Items returned without approval may be declined.

If a return is approved, our team will provide instructions. Return shipping costs may be the customer’s responsibility unless the issue was caused by a production error, wrong item, or verified defect.

HOW TO START A REQUEST

Email cs@customkiks.com with your order number, a description of the issue, and clear photos if applicable.

Please allow up to 5 business days for our team to review your request.